Resident Frequently Asked Questions

We are pleased that you have chosen to live in one of our rentals and hope that you will enjoy your new home.

• Q: When is rent due?

  A: Rent payment is due on the first day of each month.

• Q: How do I make my monthly rent payments?

  A: Pay online through your resident portal per your lease.

• Q: What if I cannot pay on time?

  A: We can try to work with you to arrange a payment plan acceptable to the property owner, however the late fee charge in your lease will be assessed to you. We do begin process of serving notices if rent isn’t paid on time.

• Q: What happens if my roommate does not pay their portion of the rent?

  A: We do not split rent; each resident is equally responsible for the entire rent during their tenancy.

• Q: What happens if a personal check or online ACH payment is returned?

  A: We do not accept personal checks. A charge will be assessed to your account if a payment is returned. Replacement funds must be by Certified Funds. If there are two returned payments in a twelve-month period, we will not allow lease renewal.

• Q: How do I get a mailbox key?

  A: If the mailbox is owned by the property owner, you will be provided a key if it has a lock. If the mailbox is owned by the USPS you will need to take a copy of your lease to the local post office and purchase a key at your expense, for a directory of local Post Office branches you can call (800) 275-8777 or visit USPS.com. If the mailbox is controlled by a local HOA, we will provide you with the HOA contact information… any fees an HOA charges for keys are the responsibility of the resident.

• Q: What happens if I can’t take care of my yard?

  A: Unless monthly lawn care is provided by the property owner in your lease, you will need to hire a lawn care company to perform this service. We have many professional lawn companies that we work with and would be happy to provide you with phone numbers.

• Q: Who is responsible for maintaining the yard?

  A: Responsibility of lawn care is generally the resident’s but some owners will include this service, especially if it is a large yard or needs extensive care. Each property will have it’s own lease terms. Contact us or refer to your lease if you have questions.

• Q: Can I install a satellite dish or cable?

  A: Yes, but you must first obtain written permission from our office and sign an agreement. Some properties governed by Homeowner associations may prohibit installing a satellite dish in certain locations of the property. You must also take responsibility for removing the satellite dish and repairing any damage.

• Q: Who can occupy my property?

  A: Only those who are listed on the lease are allowed to occupy the property.

• Q: Who do I contact regarding a maintenance issue?

  A: You can submit a maintenance request from our website or call our office if it’s an emergency.

• Q: Can I be charged for a maintenance issue?

  A: There is a $50 fee to tenants for any/all maintenance requests, regardless of how they are brought to our attention. If the repair is due to the resident's damage or neglect then the resident will be billed for the entire amount. You can also be charged if you miss a maintenance appointment with one of our vendors.

• Q: Can I make alterations to the property, such as painting?

  A: Any request to alter the property needs to be requested in writing and must be approved in writing by our office prior to any work being done. You should also be prepared to return the property to its original condition before you move out.

• Q: What is an Emergency?

  A: Emergencies are defined as fire, flood, major roof leaks, heater not working, sewer line backup, water line breaks, electrical issues endangering life, and gas leak. If you smell a gas odor, immediately evacuate the property and contact the utility company or 911. If there is a fire call 911. Please see your Resident Handbook for more information about emergency issues. If your safety is being jeopardized or the home will be damaged further without immediate repair… these are emergencies.

• Q: One of my roommates listed on the lease would like to vacate prior to the term of the lease expiring. What steps are involved in removing them from the lease?

  A: If you are currently in a lease that person cannot be removed until the end of the term. They can choose to vacate but will still be legally responsible until the end of the term at which time they can give a 60-day notice to vacate.

• Q: What happens to the security deposit if one person moves out?

  A: The security deposit is handled between the residents. The security deposit remains with the property until the entire property has been vacated, we do not refund portions of a security deposit to individual roommates.

• Q: If I want to vacate the property at the end of the lease what steps need to be taken?

  A: Our leases are set to automatically expire/end at the end of the lease. We do not allow month-to-month leasing. If you would like to inquire about a potential renewal option, please let us know at least 60 days in advance of the end of your lease.

• Q: When is the move out inspection done and can I be present?

  A: A move-out inspection will be performed after you have returned the keys to our office. We do not allow residents to be present at the move out inspection. The inspection is completed by the property manager and each inspection is done in the same manner.

• Q: How do I get all of my Security deposit back once I move out?

  A: A good rule of thumb is to leave the property as you received it minus any normal wear and tear and to make sure that any past due balances have been paid. You will need to clean the property.

• Q: When do I get my security deposit back?

  A: Your security deposit will be returned in full or with a transmittal explaining any deductions or good faith estimate of charges within 60 days of the expiration of the lease in accordance with Colorado State Law. If keys are not turned in locks will be changed at the Resident’s expense instead of ours, and the Resident will be charged a per day rent until we get the locks changed. We do not have possession of the home until we have the keys.

• Q: Why didn’t I get all of my deposit returned?

  A: Deductions may be made from your deposit for such things as cleaning the home, professionally cleaning the carpets, lawn care, repairing any damage done excluding normal wear and tear, hauling of personal items, missing keys or garage remotes, unpaid utility bills and resident charges owing.